Case study – Silver surfers

Online case study: The vital stats A 5 minute survey amongst 60 – 68 year olds on the topic of annuities and pensions. The challenge This is traditionally a tricky demographic to cover, especially online. The incidence of 50% added… more

Case study – Satisfaction guaranteed

Telephone case study: The vital stats Insurance company customer satisfaction tracker in Ireland – a 10 minute interview rating the customer’s recent experience when contacting the company. We do 100 interviews per directory, with 24 directories in total, split out… more